Refund and Returns Policy

Effective Date: September 14, 2026

At jutooh, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Unused items in their original packaging may be eligible for return within 30 days of delivery. Items must be unworn, unwashed, and with all tags attached.

Final sale items, underwear, swimwear, and earrings cannot be returned for hygiene reasons unless defective.

2. How to Initiate a Return

Before sending any return, please contact our customer service team at service@jutooh.com. We will provide you with return instructions and the correct return address.

Returns sent without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or incorrect. We recommend using a trackable shipping service.

4. Refund Processing

Once we receive and inspect your return, we will notify you of the approval. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.

6. Contact Us

If you have any questions about returns or refunds, please contact us at service@jutooh.com.